Our Approach: Comprehensive Modernization
We took a holistic approach to platform transformation.
Understanding the Users First
We began with extensive researcher interviews and workflow observations to identify actual pain points and critical features. This research informed every subsequent decision.
Database Architecture Overhaul
We restructured schemas for optimal query performance, implemented intelligent caching, optimized indexes, and eliminated redundant operations.
User Interface Redesign
We rebuilt the interface focusing on intuitive navigation based on research workflows, role-specific dashboards, responsive design, and reduced clicks for common tasks.
Intelligent Automation
We automated repetitive tasks including file synchronization, smart notifications, service health monitoring with auto-recovery, and scheduled report generation.
Platform Integration & Future-proofing
We built connections to critical systems and ensured the architecture could support AI/ML integration, cloud collaboration, third-party data sources, and future scalability.
The Results: Transformation by the Numbers
The company's research informatics system had served them well for over a decade. But as data volumes grew and research complexity increased, the cracks became impossible to ignore:
Key Outcomes
Three Keys to Success
Start with Users, Not Technology
Deep user research up front paid dividends throughout the project. Understanding researcher workflows and pain points ensured we built solutions that truly mattered.
Address Technical Debt Systematically
We refactored underlying architecture to prevent future problems, not just patch current issues.
Plan for Continuous Evolution
We built a platform that adapts as research needs and technologies evolve, ensuring long-term value.
Looking Ahead
Platform modernization isn't a one-time project—it's an ongoing commitment. As AI, cloud computing, and new research methodologies continue to evolve, research informatics platforms must evolve with them.
If your organization is wrestling with aging infrastructure or platforms that can't support modern research workflows, let's talk about how modernization can transform your operations.
